FAQs

How to make a reservation

Reservations are required for dinner.  Please make your reservation in one of the following ways:

  • Pay by credit card using our WooCommerce Store.  Card numbers are processed by Stripe and are fully encrypted. Please find the item you are interested in and click on each to put it in your “Shopping Cart.” See separate tab in menu bar.
  • Email our Executive Director to let her know you are coming at [email protected] and then pay at the door with cash, check or credit card.
  • Call (703) 928-0619 and leave a voicemail confirming your reservation with your name and phone number and then pay at the door with cash, check or credit card.

Do you plan to attend the program only without purchasing dinner? This is free with your membership or non-members can pay $5 through the WooCommerce Store or at the door.  Reservations are appreciated, but not needed. Seating is theater style. Dessert & coffee are included.

Email the Executive Director with any questions you might have.

Questions about Online Payment

 

Why is there a cut-off time to purchase dinner at a lower rate the Friday prior to the meeting?

Agenda:Alexandria must submit the number of dinner reservations to the caterer several business days in advance to allow for enough food to be available. Sometimes we are able to accommodate a few people after that date, but charge a bit more for the meal to encourage you to reserve early. (Tip: Remember the Sustaining Membership allows you to pay for and reserve all meals in advance.)

I selected a Dinner Reservation in “Add to Cart” but can’t find my “Shopping Cart.” Where is it?

The shopping cart, checkout and my account are in menu bar under “Cart.”

Are purchases refundable? Can I cancel a reservation?

Purchases are not refundable. Once a reservation is placed the Agenda:Alexandria is required to pay catering costs even if a person cannot attend. We do “pay it forward” by offering your paid meal to a student or other honored guest.

What “Payment Gateway” are you using to process my credit card payment?

We are using Stripe which acts as both a Payment Gateway and a Merchant Services entity.  We pay 2.9 % plus $0.30 per transaction (with a minimum of $0.50 per transaction).  We always appreciate if you add a little to your payment to cover the convenience of paying by credit card.

Is my financial information secure with Stripe?

Yes, Stripe handles the encrypting of the information.  Agenda:Alexandria never sees or records your information. Agenda:Alexandria also changed the website to include Secure Sockets Layer protocol (SSL).  If you look closely, you will see that we now have HTTPS at the beginning of our website and a padlock icon.  In the bottom right hand corner of each screen, you will see the McAfee Security icon.

 

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